Refund policy

Money-back guarantee

If you complete the program as required and still cannot speak English confidently at the end, we will refund the fee you paid.

To qualify, you must:

• attend 100% of your scheduled classes, talking sessions and group sessions
• submit all 11 speaking assignments
• have every booklet page signed off by your instructor
• score below the pass mark in your final assessment (Assignment 11): an average of 3.0 out of 5, with no criterion below 2

How to claim

Contact us within 14 days of receiving your final assessment result. We will review your booklet and assessment and reply within 7 days.

How you are paid back

Refunds go to the original payment method within 14 days of approval.